Support Articles

If you would like to use Microsoft Outlook to connect to your e-mail account, follow the instructions below.

Step 1 – Open Microsoft Outlook.  If you do not have an email account already setup in Outlook, skip to step #2.

• Go to the File menu at the top left
• Click the “Add account” button underneath your existing email:

Step 2 – A screen like the box below will show up:

• Enter your email address in the first box
• Ensure you click “Advanced options” and then check the box for “Let me set up my account manually”
• Click Connect

Step 3 – The next screen will prompt you for the account type.  You may choose POP or IMAP.  IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

Step 4 – The next screen simply asks for your email password.  Enter your password and continue.

Step 5 – You may get a box similar to the following about a certificate error.  Click on NO.

Step 6 – Ensure you update the information as shown below.  The picture below shows an IMAP setting.  If POP, the Incoming Mail port should be 995 instead!

• IMAP Settings
  • Incoming Mail Server – mirror1.bsntech.com
  • Incoming Mail Server Port – 993
  • Encryption method – SSL/TLS
  • Outoing Mail Server – mirror1.bsntech.com
  • Outgoing Mail Server Port – 587
  • Encryption method – STARTTLS
• POP Settings
  • Incoming Mail Server – mirror1.bsntech.com
  • Incoming Mail Server Port – 995
  • Encryption method – SSL/TLS
  • Outoing Mail Server – mirror1.bsntech.com
  • Outgoing Mail Server Port – 587
  • Encryption method – STARTTLS

Step 7 – The account should now be verified and setup.

This article will assist with setting up email on the Outlook app for smart phones.

#1 – Open or install the Outlook app.

#2 – After the app is open, it may immediately prompt you to add an account.  However, if you already have an account setup in Outlook, you’ll see your existing email.  Tap on the Outlook icon at the top left:

#3 – Next, a screen will show up with folders of your existing account.  Tap on the gear icon at the bottom left:

#4 – You’ll see the screen below.  Tap to Add Mail Account:

#5 – After you tap to add a mail account, a prompt will come up at the bottom of the screen.  Choose the first option to add a mail account.

#6 – On the next screen, enter your email address and then tap the blue Continue button:

#7 – Next, you will either get a screen like the one below or you will get a prompt from the bottom of the screen to choose the account type.  Click on either POP or IMAP. IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

#8 – The next screen appears and you must enter the server information.

Incoming Mail Server — mirror1.bsntech.com
Incoming POP Port — 995 (if you chose POP on the prior step)
Incoming IMAP Port — 993 (if you chose IMAP on the prior step)
Security Type — SSL/TLS
Username — enter your email address
Password — enter your password

SMTP Outgoing Server — mirror1.bsntech.com
Port — 587
Security type — StartTls (after you change to StartTls, the port number may change.  Be sure you check the port number and it is 587)
SMTP Username — enter your email address
SMTP Password — enter your password

#9 – Finally, tap on the checkmark icon at the top right of your screen.

If you would like to use Microsoft Outlook to connect to your e-mail account, follow the instructions below.  This article was written using Outlook 2010.  The setup using other versions of Outlook should be very similar.

Step 1 – Open Microsoft Outlook.  If this is the first time you have opened it, it will greet you with setting up an account.  Skip to Step #5.

Step 2 – Click the “File” menu at the top left, click the “Account Settings” button and then “Account Settings…”

Step 3 – An “E-Mail Accounts” dialog box appears.  Now click the “New…” button.

Step 4 – Ensure that “E-Mail Account” is selected on the next screen and then choose Next.

Step 5 – Choose “Manually configure server settings or additional server types” and then hit Next.

Step 6 – Choose “Internet E-mail” and then hit Next.

Step 7 – Now, fill in the information to configure the account.  Enter your name and e-mail address.  You may select either POP or IMAP as the “Account Type”.

IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

The incoming and outgoing mail server should be set to – mirror1.bsntech.com.  In the User Name box, ensure you enter your FULL e-mail address.

Step 8 – Now, click the “More Settings…” button at the bottom right side and then click the “Outgoing Server” tab.

Step 9 – Click the “My outgoing server (SMTP) requires authentication and ensure the “Use same settings as my incoming mail server” is selected.

Step 10 – Click the “Advanced” tab and make these changes:

• If you chose POP on the prior step, ensure the Incoming server (POP3) port is set to 995.
• If you chose IMAP on the prior step, ensure the Incoming server (IMAP) port is set to 993.
• The Outgoing Server (SMTP) port should be set to 587
• Check the option that says “This server requires an encrypted connection (SSL)”.
• In the drop-down box for “Use the following type of encrypted connection”, choose “STARTTLS”
• Then click the “OK” button.

Step 11 – This will return you back to the page that has your name, e-mail address, and other information.  Click the “Next” button.  Outlook will then attempt to connect and ensure that it can reach the mail server and ensure the settings are correct.

Step 12 – Upon checking your e-mail for the first time, you may or may not receive a pop-up box noting that a security certificate is being used that cannot be verified (as shown below).  This is because BsnTech Networks uses a shared SSL security certificate for all customers.  Simply hit the “Yes” button to continue.

These instructions will help you configure Mozilla Thunderbird with your e-mail account provided through BsnTech Networks – a free e-mail program.

Mozilla Thunderbird can be downloaded from http://www.mozilla.org/en-US/thunderbird/

#1 – After installing Thunderbird, it will prompt you to setup a new account.  Click the “Skip this and use my existing email”:

#2 – It will prompt for name, e-mail address, and password.  Enter the information in.  Then hit continue and then Manual config immediately afterwards.

#3 – When you see Manual config (as shown below), ensure you click on it right away:

#4 – Enter the settings to manually configure Thunderbird.  Many of these settings may pre-populate but double-check.

Incoming should be set to POP3 or IMAP.

IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

Server hostname is — mirror1.bsntech.com
POP port is 110 (if you chose POP3)
IMAP port is 143 (if you chose IMAP)
SSL is STARTTLS
Authentication is Normal Password

Outgoing is set to SMTP (cannot be changed).  Server name is your domain name (where it says “your-domain-here”).  Port is 587, SSL is STARTTLS, and Authentication is Normal Password

Username is your full e-mail address.  This is important, it must be your full e-mail address.

#5 – If you Chose POP mode, press the Advanced config button. It is recommended that you UNCHECK the “Leave messages on server” setting below.  Otherwise, your mail account may fill up quickly and prevent you from receiving new e-mails:

If you would like to have your e-mail on your iPhone or iPad, you’ve come to the right place.  Below are the instructions for setting up the e-mail account.

Step 1 – Go to your device Settings

Step 2 – Scroll to Accounts & Passwords and tap Add Account. If you’re using iOS 10.3.3 or earlier, go to Mail > Accounts and tap Add Account.

Step 3 – Tap “Add Account”

Step 4 – You will be asked what kind of account this is.  Choose “Other”

Step 5 – Now, you may need to tap “Add Mail Account”

Step 6 – You will now enter your name, e-mail address, password, and a description of the e-mail account.  Then hit Next at the top right side of your screen.

Step 7 – Now, choose either the “POP” or “IMAP” option at the top of the screen (if not already selected).

IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

You then need to enter the below information under the “Incoming Mail Server”:

Host Name:  mirror1.bsntech.com
Username:  Your full e-mail address
Password:  Enter your e-mail address password

Step 8 – Enter the below information under the “Outgoing Mail Server” section:

Host Name:  mirror1.bsntech.com
Username:  Your full e-mail address
Password:  Enter your e-mail address password

Step 9 – Now tap “Save” at the upper right corner of your screen.  The phone should then check the settings and ensure a connection can be made. If not, you may need to enter these Incoming Mail Server settings under the “Advanced” button:

Use SSL:  ON
Authentication:  Password
If you chose POP in the prior step, the Incoming Mail Server Port:  995
If you chose IMAP in the prior step, the Incoming Mail Server Port:  993

You may also need to enter these Outgoing Mail Server settings under the “SMTP” button:

Use SSL:  ON
Authentication:  Password
Outgoing Mail Server Port:  587

You are all done!

If you would like to have your e-mail on your Android-based device, you’ve come to the right place.  Below are the instructions for setting up the e-mail account.

Step 1 – Go into your phone and open the Mail app.

Step 2 – If you already have an e-mail account setup on your phone, tap the Menu icon and then choose Accounts (it may also say “More” if Accounts isn’t listed).  Then tap the Menu icon again and choose Add Account.

Step 3 – The next step varies based on the version of Android you are running.  It may immediately ask what kind of account.  If it does, choose “Personal (IMAP/POP).  Otherwise, you will get the screen below where you  are prompted for an e-mail address and password.  Enter your entire e-mail address along with the password that was assigned.  Then hit “Manual Setup” (if that option is available).  If not, tap on Next.

Step 4 – You should then be asked what type of account this is for.  Choose either IMAP or “POP” (or it might say “POP3”) and then hit Next.

IMPORTANT: If you choose IMAP, all of your email will be stored on the server until you delete it.  If you have a basic email account and not an upgraded account, the mailbox will fill up quickly and prevent new messages from coming in until you are under your mailbox limit.

Step 5 – Enter your username.  This is your full e-mail address.  Then enter your password.  Here are the other settings you need:

Incoming Mail Server:  mirror1.bsntech.com
If you chose POP in the prior step, the Incoming Port:  995
If you chose IMAP in the prior step, the Incoming Port:  993
Security type: SSL/TLS (Accept All Certificates)
Delete E-mail From Server: (your choice.  If you don’t have any other means for checking your e-mail, then ensure you set this to Always).

Step 6 – You are then asked for Outgoing mail servers:

SMTP Server:  mirror1.bsntech.com
Port:  587
Security Type:  STARTTLS (Accept all certificates)
Require Sign-in should be CHECKED
Username:  Your full e-mail address
Password:  The password for your e-mail account

Step 7 – Update your e-mail checking frequency to how often you’d like to check for new e-mails.  15 Minutes is the default.

Step 8 – Choose whether or not you want to send e-mail by the account by default and select that option if desired.

Step 9 – Choose whether or not you want to get a notification on your device when new messages arrive.  Then hit Next.

Step 10 – Finally, give a name to your e-mail account and the “Display Name” that you want to display when you e-mail someone from the account.

You are all done!